LAMATA Prioritizes Customer Focus in QMS Training

Ahead of commencement of passenger operations of Lagos Rail Mass Transit (LRMT) Red Line, pioneer staff for its operations and management participated in Quality Management Systems (QMS) training at Lagos Metropolitan Area Transport Authority (LAMATA) headquarters today.

The training, coordinated by the Head, Management Information Systems, Mr. Taiwo-Ojo Francis, introduced participants to QMS principles for efficient operations, high-quality service delivery, and customer satisfaction. It emphasized strict adherence to LAMATA’s standards and processes.

Managing Director of LAMATA, Engr. Mrs Abimbola Akinajo, who addressed the trainees urged them to prioritize customer satisfaction by treating passengers with the utmost respect.
She explained that LAMATA processes adhere to the International Standard Organization 9001:2015 Organization (ISO) process, which prioritizes processes over individual actions.
She emphasized the need for everyone working at LAMATA to embrace processes set out in its certification.